Terms & conditions
§1 General
VANBRUUN AB (556939-3217) only sells its products to adults (over 18years old). If you're underage we require parental consent.
An agreement is entered when you decide to place an order at the checkout process. At the same time, we will save the information about you that we need to fulfill your order. This data is protected from external access so long as we do not explicitly ask you. We comply with the GDPR legislation and you can request the information we have received on your order at any time. You will find complete information about our handling of personal data under §10 Personal data.
If you use the checkout via Klarna, you will save information about you to complete your payment as shown below. Your personal information is protected from external infringement and is never available to third parties.
From Klarna’s Privacy Notice: "We at Klarna care about your privacy. Therefore, we always collect and process personal information responsibly and with your privacy in mind. This Privacy Notice describes how we collect and use your personal data when you use Klarna’s services (the “Services”) and become a Klarna User. It also describes your rights and how to exercise them. In this Privacy Notice we describe the processing of personal data in all of our Services. Therefore, it is important that you read the content before you start using any of the Services, and this is especially important regarding the sections that deals with the Services you plan to use."
You can find Klarna’s complete data protection policy by link at checkout or by following this link.
We reserve the right to correct errors, such as price or printing error, afterwards. If you are not satisfied with our correction, you can of course cancel your order free of charge. We also reserve the right not to carry out an order if the product is out of stock or due to technical problems. Our ring sizes are given in letters according to the method used in the UK, all other sizes the figures are approximate estimates.
If you want to correct your order by order, we can only do this before your order has begun to be manufactured which is usually the same day as the order is made. Otherwise, corrections will be made against the cost arising from the correction.
All goods remain VANBRUUN AB's property until full payment has been made to the company.
VANBRUUN AB reserves the right to cancel a purchase if fraud is suspected.
§2 Delivery
We do our utmost to ensure that your product is delivered as soon as possible. Normal delivery time is 10-20 working days, depending on the type of jewelry, but we reserve ourselves for delivery times up to 25 working days. Simple solitaire rings and plain wedding bands can be express ordered at a cost of $115, shortening the delivery time to approximately 10-15 working days. Delivery time on express orders is adapted to the due date in question. Due to the nature of our production we want to maximize the time to process the production. Diffuse delivery requests such as "as soon as possible" are therefore not possible. Should your order not be sent in time, you have the right to cancel your purchase. Due to the sensitive nature of our production, issues could arise. To ensure the quality of the product, we could be forced to re-make the ring entirely. If this occurs, delays are possible. In cases where we suspect delays - we will contact you.
If the outer packaging is damaged, do not accept the package and report this to the driver or postal agent. If you have any questions regarding this, please contact us.
If you discover against any odds that something is missing or damaged when you open the shipment, this must be notified to us at the earliest possible opportunity.
If the package is lost during transport, you must inform our Customer Service within a reasonable time and this is meant as soon as possible if you suspect your package is lost.
Mode of delivery:
All VANBRUUN shipments are insured and trackable.
Valid identification is required to collect parcels from a pick-up point.
We reserve the right to delays arising from our production and suppliers that are beyond our control. We always strive to ensure that you, as a customer, receive your goods within the stated indicative time frame. If delivery deviates from the initial estimated time, we will contact you primarily by phone; if this is unsuccessful, we will contact you secondarily by e-mail.
If you are not satisfied with the newly stated delivery date, you have the right to cancel your order under the same conditions as apply to a return.
We reserve the right to change your chosen delivery method on occasions when we consider another option to be more efficient.
Uncollected goods: A fee of €40 will be charged for parcels that are not collected; the same applies if the parcel cannot be delivered to you. This corresponds to the costs incurred in sending out and returning the parcel.
Customs outside the EU (excluding Norway)
Those residing outside the EU and its partner countries may be required to pay customs duties and the VAT rate applicable in the destination country. Payment of VAT and customs duties will be handled by the shipping company. Customs duty on diamonds and jewelry is often free of charge or very low.
§3 Payment
Our payment provider is Adyen. We accept credit cards such as VISA, Mastercard, Maestro, American Express as well as Apple Pa, PayPal, iDeal, and Klarna.
The goods will be shipped as soon as your goods are ready for delivery and only then the payment will be fully effected and no extra charge will be charged.
Whether you choose to pay via Klarna or PayPal, all of these requirements meet PCI DSS requirements. You may be bound, depending on the type of card it is, to connect it to either Mastercard Secure Code or Verified by VISA. You usually do this on your internet bank or through separate login if you have a non-bank card. You also have to fill in your CVC code as found on the back of the card or the front for American Express. All of our payment types are secure and use SSL certificate where required.
Invoice: We offer payment by invoice through our partner Klarna. When you choose to pay by invoice, a credit report on your social security. Although a correlation between number and registered address is made. Do you not have the goods to your registered address, we ask you to use a different payment option. No service charges ( $ 0 ) . Payment terms 14 days. Late payment fee by ( the amount allowed by law at present SEK 50) and interest at 2% per month + applicable reference rate .
Payment installation: We offer installment in cooperation with Klarna. 0% interest installments for up to 12 months. You can shop for 1,000 up to 100,000 SEK and you can at any time during the installment period to pay the entire remaining debt. You make your application for interim payment in cash in connection with your purchase and you immediately notice if your application is granted. Delivery will be made only to the registered address. Klarna will send an account agreement to your home. Make sure the information is correct and sign the contract and return it in the enclosed envelope . Effective interest rate for purchases of £ 10,000 with 0% interest for 12 months is 12.31 % .
Your application will prompt a standard credit check.
§4 Right of withdrawal
4.1 Statutory right of withdrawal (14 days) for standard-configuration products
If you order a product from our regular range and only choose among the standard options we offer on the website (e.g. existing sizes, metals and stones), the product is not considered custom-made within the meaning of the law. You then have a right of withdrawal for 14 days in accordance with Directive 2011/83/EU on consumer rights, as implemented in the applicable EU/EEA member state's national law. The withdrawal period is calculated from the day after you, or a third party nominated by you (other than the carrier), took possession of the goods.
4.2 Exceptions
The right of withdrawal under section 4.1 does not apply to products that have been manufactured according to your own specifications, or that have otherwise acquired a clear personal character (a "special order") – see the full definition and examples under "Returns of CAD designs and special-order rings" below
Nor does the right of withdrawal under section 4.1 apply to orders with a value exceeding ten thousand (10,000) EUR.
4.3 How to exercise your right of withdrawal
Before the withdrawal period expires, you must notify us that you are withdrawing from the purchase. The easiest way to do this is by clicking the link in your order confirmation or via our withdrawal function, where you enter your e-mail address and order number and give an explicit confirmation. You may also notify us in any other unambiguous way, e.g. by contacting us.
4.4 Returning the product
After notifying us that you are withdrawing from the purchase, you must send the product back without undue delay, which means no later than 14 days after your notification. The product must be returned in essentially unchanged condition, with its original packaging, certificate of authenticity and any accompanying certificates. VANBRUUN covers the return shipping cost.
4.5 Refund
If you exercise your right of withdrawal, we will refund everything you have paid, including any original delivery cost, without undue delay and no later than 14 days from the day we received the returned product (or received evidence that it has been sent back, if that occurs earlier). The refund will be made using the same means of payment as used for the purchase.
4.6 Consequence of failure to inform
If VANBRUUN has not informed you of the right of withdrawal in accordance with the law, the withdrawal period is automatically extended to twelve (12) months after the expiry of the original period.
§5 Voluntary extended right of return and exchange (180 days)
In addition to the right of withdrawal under §4, we offer a 180-day right of return and exchange, calculated from the day the product was delivered to a collection point, provided that the product is unused and in as-new condition together with any original packaging. If you have had your ring resized by us, it is no longer in the condition in which you originally ordered it and can therefore not be returned under this voluntary right.
The outer packaging and the product must be undamaged, and all parts you received at the time of delivery must be included in the return. You are of course welcome to try on your product to see if it fits – please note, however, that products made of precious metals scratch easily; we may refuse a return under this voluntary 180-day right if the product is damaged or scratched.
This 180-day right does not apply to special orders where you have designed your own product (see §4.2).
If the product has been engraved, we charge a restoration fee of €100 for a return/exchange under this voluntary right. If you choose to have a ring engraved afterwards, this costs €40 plus shipping. A return is considered to have begun once we have received the package, so please allow enough time for it to reach us before the 180 days have passed. Please click here to start a return.
The right to return or exchange applies only once per purchase. If you have already exercised your right to return or exchange a product, any replacement product subsequently received—whether through an exchange or a new purchase replacing the returned product—will not be eligible for return or exchange. This applies regardless of whether the products were ordered at the same time or on different occasions.
Exchanges
All exchanges are free of charge within Sweden, Norway, Denmark, the Netherlands, France, and Germany. An exchange means that you choose to purchase a new product, where any price difference is refunded if you choose to exchange for a product of lower value. If you instead wish to exchange for a product of higher value than your current one, you only pay the difference, plus any restoration fee. If you return a larger number of products than you exchange for, this is not defined as a return but as a repurchase.
Please note that for all returns, service requests, and exchanges, the minimum weight for the shipment is 150 grams.
Returns of CAD designs and special-order rings
This definition of a special order applies both to the exception from the statutory right of withdrawal (§4.2) and to our voluntary sale-or-return and resizing policy below.
Special orders such as specially designed rings (also known as CAD rings), rings from our standard range that have been modified (for example altered measurements, a different prong metal than what is offered as standard, or any other metal not available as a standard choice), or other types of custom-ordered products are not covered by our sale-or-return policy or free resizing.
All orders, regardless of product type, exceeding €10,000 are excluded from our return policy.
All orders are final once you have approved the design and your item has entered production. You therefore have no right to cancel your order or return it, even if the item has not yet been delivered or is not yet fully completed in production.
Examples of modifications that make a ring a special order include: a matte brushed finish, polishing to different measurements, a change of setting (a combination of two different rings), or products made in Rose Gold, Fairtrade Gold, 14K Gold or Palladium. If you are unsure what applies to your order, you are warmly welcome to contact us.
Returns of diamonds from the diamond database
We reserve the right to contact the customer within 48 hours of the time of purchase if the sale-or-return policy does not apply to the selected product.
Please note that the right of return and exchange does not apply to diamonds graded below H/SI1.
Free resizing
All our rings in our standard range are covered by our unique resizing policy. Within 180 days of ordering, you are entitled to one free resizing of your ring, with free shipping.
In the event of a mis-shipment, you may choose between receiving a new item or a full refund.
All items sent back must be carefully packaged and in essentially unchanged (as-new) condition – please be careful when trying rings on.
A ring that has in any way been worked on by an outside goldsmith cannot be accepted as a return.
Please feel free to contact us regarding return matters and we will assist you.
Complaint
If you report a defect in your product due to damage or a manufacturing fault, we will carry out an objective assessment and request that the item be sent to us. Under the Swedish Consumer Sales Act, you always have a 3-year right to complain about all goods, which of course applies to all our rings and other products. In the event of a complaint, notification must be made within a reasonable time. A complaint made within two (2) months of the defect being discovered is always considered to have been made within a reasonable time.
The first step in a complaint is to attempt to correct the fault. If this is not possible and the complaint is approved, we will replace the item with a new product. Rings are delicate items of jewelry that should be worn with great care and inspected regularly. We recommend that rings with diamonds be inspected every six months to ensure the diamonds are securely set. It is particularly important to look after rings set in 18K yellow gold, as this is one of the softer metals. We offer a lifetime warranty on our jewelry for manufacturing defects, but not for wear and tear. Remember never to wear your rings on occasions when extra wear may occur, such as exercising, gardening, washing up, sleeping and similar activities.
If we are unable to replace your item with an identical product, you are entitled to cancel the purchase and receive a full refund.
Refunds are normally made within 14 business days of us receiving and approving your return. We can only issue a refund using the same method and to the same account used at the time of purchase.
If you want to make a return, please follow this link and we will get back to you with a shipping label.
Contact information for cancellation and complaint:
E-mail: info@vanbruun.com
Phone: 033 400 60 70
§6 Assortment
VANBRUUN AB reserves the right to make changes to the assortment and is entitled to remove items from the assortment before a purchase has been reviewed. We reserve for possible final sales of goods in the assortment. For example, a diamond available on our website may not be available or, if applicable, be incorrectly priced when we rely on our subcontractors. In these cases, we reserve the option of cancel an order or offering a similar item to the customer.
VANBRUUN AB is not responsible for any typographical errors in the texts of this website. We give no guarantee that all pictures accurately reflect the true appearance. VANBRUUN AB reserves the right to adjust prices and possible price errors .
§7 Force Majeure
VANBRUUN AB is exempt from liability for failure to fulfil any obligation under this agreement if such failure is due to a releasing circumstance as described below, and the circumstance prevents, hinders or delays fulfilment. Releasing circumstances include, among others, government action or omission, new or amended legislation, industrial action, blockade, fire, flood, sabotage, a major accident, or another type of natural disaster. Force majeure also includes government decisions that negatively affect the market and products, e.g. restrictions, warning notices, sales bans, etc., an abnormal downturn in the market, and instances where the company is subject to criminal activity affecting its operations.
§8 Disputes
Complaints or concerns regarding VANBRUUN AB's services or products should be reported to VANBRUUN AB's customer service via info@vanbruun.com alternatively telephone (+46) 33 400 60 70 (weekdays: 08-21). If you are not satisfied with our handling of your case, please contact your local consumer organization Consumer Complaints (ARN.). We always follow ARN's recommendations. You can also contact EUs Online Dispute Resolution here.
Postaddress to ARN
Box 174
101 23 Stockholm
Telefon: 08-508 860 00
§9 Personal Information
We need to save and process personal information about you, such as name, address, email, phone number, and social security number. The purpose of such treatment is to accommodate the services you desire from us, such as sending home call measures or attributions, handling service issues or further service after ordering.
We have received your information from your contact with us. This may be web forms, mail contacts, phone calls or orders. We apply at any time applicable privacy laws to all processing of personal data. The legal basis for processing your personal data is the consent you gave to interacting with us (accepted our terms). Your data will be saved as long as it is relevant in the individual case and we have fulfilled our commitment. For example, data from ordering of mail will be deleted as soon as it is completed, data on the purchase of goods is saved as long as it is relevant to the product's life.
The personal data we process about you are shared with companies within the same group and, if necessary, partners (only those who have entered into a bailout agreement). We may also share your personal information with a third party, provided we are required to do so by law.
The person responsible for personal data is VANBRUUN AB. You are entitled to contact us if you want information about the information we have about you, to request correction, transfer or to request that we limit the processing, to object or request the deletion of your information. You can easily do this by contacting us via the form below. You reach our Data Protection Officer via the form below. If you have complaints about our processing of your personal data, you are entitled to file a complaint with the Data Inspectorate. Personal Data Form
§10 Services
Service Within the first three (3) months, starting on the day of purchase, you are granted a free size adjustment on rings in our standard assortment. Within these months, one size adjustment per client and ring is completely free of charge. If you wish to adjust the ring further or adjust the ring beyond the three months time frame, a fee of 35 Euro for shipping along with an individual fee for the service will be charged. The individual amount depends on the ring design, please see specific pricing below. Polishing, an overview of prongs, and rhodium plating are always included. Engraving is free of charge if chosen at the time of purchase, if engraving is added afterward, a charge of 40 Euro will be made. SHIPPING
If the period of three months after time of purchase has passed, a shipping fee will be charged. This applies to all pieces (both VANBRUUN and foreign) and is regardless of the service.
If you decide to service or adjust the ring with a goldsmith that does not work with us, your warranty is no longer valid. This is because we cannot justify nor guarantee the quality of someone else’s work. Because of this, we strongly recommend our customers to only use VANBRUUN when maintaining their VANBRUUN jewelry.
Borrow a mockup ring to propose For the loan of a mock-up we charge an amount of 200 EUR. The ring may be borrowed for a maximum of 1 week unless otherwise agreed. If the ring is lost, we charge 30 EUR. Orders must be placed within 60 days, otherwise the fee of 200 EUR will be charged. If you borrow a mock-up, you will be charged 200 EUR. This amount, excluding 35 EUR for shipping, will be deducted when you place your order. Return the mock-up in the packaging provided. If you choose to not go ahead and order a ring from VANBRUUN, there will be no reimbursement for your loan and the ring must be returned and packaged identically to how it was delivered.
Upgrading of a diamond If you previously bought a diamond from VANBRUUN but desire to upgrade it to a new diamond of a minimum double value, we will purchase the old diamond and pay 100% of the money back. Note that this policy regards natural and lab grown diamonds with a certificate. The setting cost of the new diamond is 200€, the price reflect the creation and material needed for a new setting. Please contact our experts to upgrade your diamond. Please note... Within the first 180 days of your purchase, you can change your ring or your jewelry free of charge. This means that orders that have passed the 180-day time frame cannot be exchanged. To make an exchange, the product must be unused and in a wholly new condition. If the ring is engraved, a charge of 100 Euro will be made for restoration (the charge is applied even though only the ring shank is to be exchanged). The form on this page refers to exchanges of design, if you wish to change ring size, add engraving, or similar, visit our dedicated service site. N.B. To make an upgrade, the certificate must be returned to VANBRUUN.
Services regarding CAD Regarding custom-made rings, we are not able to offer free size adjustment or our return policy, all sales are final from the moment you have accepted our design even though the ring is not delivered or completely finished. Once the design is finished we keep the images on file for up to a year. Kindly note that CAD images produced for the customer during the custom-made design process may only be used for us at VANBRUUN. A customer may not use the CAD images for any purpose or context other than VANBRUUN. We love to inspire and share all of the beautiful custom designs we create. By asking for a quotation, you grant VANBRUUN, and related parties, permission to use and share pictures and designs on social media, via our website, and for marketing purposes. We never share the price of an item nor any information about you as a customer. If you disapprove of this, don't hesitate to contact us; we will ensure your design stays completely private.