Report a claim

Not what you expected?

If your jewelry did not meet expectations, please fill in the claim form below. Once submitted, our team will provide a shipping label for the return.

If the jewelry needs repair or adjustment, our expert jewelers in England will conduct a thorough quality inspection and provide a tailored solution to address the claim - whether it’s a repair, adjustment, or another resolution. This process typically takes 1–2 weeks.

How to send in your item:

  1. Pack it safely – Place your item in the brown box or velvet pouch that you received with your delivery. Please note that the original box will not be returned in the event of a claim – always use the pouch or service box provided with your delivery instead.

  2. Double protection – Put the box or pouch inside the safety bag that you received with your delivery.

  3. Seal & label – Place everything in a padded envelope, either the one that you received with your delivery or another padded envelope, seal it carefully, and attach the return label.

  4. Drop it off – Hand it in at a post office.

1. Pack it safely
2. Double protection
3. Seal & label
4. Drop it off