Exchange

Changed your mind?

Fill out the form with your exchange details, and our team will send you a shipping label. If exchanging a diamond, remember to include the certificate. Once we receive your item, we’ll confirm your new selection and handle any price adjustments or refunds.

Exchange requirements:

  • The product must be unused and not resized.

  • Exchanges must be requested within 180 days of receiving your order.

  • Custom-made rings and jewelry are not eligible for exchange.

  • If engraved, a €100 restoration fee applies.

  • The diamond certificate must be included.

  • Exchanges and returns are permitted only once per purchase. A product provided as a replacement for a previously returned or exchanged product cannot itself be returned or exchanged.

How to send in your item:

  1. Pack it safely – Place your item in the brown box or velvet pouch that you received with your delivery. Please note that the original box will not be returned in the event of an exchange – always use the pouch or service box provided with your delivery instead.

  2. Double protection – Put the box or pouch inside the safety bag that you received with your delivery. If exchanging a diamond, remember to include the diamond certificate.

  3. Seal & label – Place everything in a padded envelope, either the one that you received with your delivery or another padded envelope, seal it carefully, and attach the return label.

  4. Drop it off – Hand it in at a post office.

1. Pack it safely
2. Double protection
3. Seal & label
4. Drop it off