Customer care

Personalized assistance, whenever you need it

At VANBRUUN, we believe that choosing fine jewelry should feel effortless and inspiring. Our dedicated concierge team is here to provide personal guidance, whether you are searching for the perfect engagement ring, need advice on sizing, or have questions about your order. With extended availability, fast responses, and a true concierge experience, we make sure you always feel supported.

Contact us

Call us

Talk directly to our concierge team:

  • Sweden: +46 33 400 60 70

  • Norway: +47 21 569 837

  • Denmark: +45 78 74 54 60

  • All other countries: +46 33 400 60 70

Email us

For quick and detailed assistance, send us an email. We respond swiftly - almost always within 12 hours, and always within 24 hours.

Send an email

Live chat with our concierge

Do not let the perfect moment slip away. Chat directly with our VANBRUUN concierge directly on our website and get guidance in real time. Our concierge is available every day.

Concierge hours (phone & live chat)

  • Sunday to Thursday: 8AM - 10PM (GMT +1)

  • Friday and Saturday: 8AM - 9PM (GMT +1)

Meet us in person

Sometimes, the most memorable choices are made face-to-face. At our VANBRUUN showrooms, you are welcomed into a private space where our jewelry experts are ready to guide you. Discover our assortment, try on your favorites, and let us help you find the perfect piece.

Visit our showrooms:

  • Amsterdam – Pieter Cornelisz Hooftstraat 32A

  • Copenhagen – Pilestræde 8B

  • Gothenburg – NK, Östra Hamngatan 42

  • Oslo – Stortingsgata 26

  • Stockholm – Jakobsbergsgatan 6

  • Paris – 21 Rue de la Paix

Book your appointment

Production and delivery time information

Every piece is made to order, ensuring the highest craftsmanship. To make your experience seamless, we provide clear delivery timelines and flexible options, so your jewelry arrives when you need it.

Product
Estimated delivery times
Diamond jewelry
20-25 business days*
Plain rings
10-15 business days*
Loose diamonds
5-10 business days*

*Business days exclude weekends and public holidays.

Need it sooner?

Sometimes, the perfect moment arrives earlier than expected. If you have a specific deadline, let us know — we will do our best to accommodate your request.

Express delivery
Your order is prioritized in our production process for faster delivery. Please note that external factors may still affect the timeline. For urgent occasions with a set date, we recommend using our Deadline Service.
Deadline service
For occasions with a set date, we leverage all available resources to ensure delivery on time. If we cannot guarantee your date, we will inform you right away.
Immediate delivery
For jewelry required within five business days, we offer a curated selection of pieces available for immediate delivery. Contact our concierge team for more information.

Secure, insured and discreet shipping

Every VANBRUUN order is delivered with the highest level of care. Your jewelry is always shipped safely, fully insured, and in discreet, unbranded packaging.

  • FedEx International Priority: We ship with FedEx International Priority, offering reliable door-to-door delivery between 08:00–18:00. A signature is required for every delivery to ensure your order reaches you safely. Prefer receiving your package at work? Simply enter your workplace as the shipping address during checkout.

  • Fully insured shipping: Your order is fully insured throughout the entire transit process. In the rare event of damage or loss, VANBRUUN will arrange a replacement at no additional cost.

Payment and pricing

We value transparency and security in every step of your jewelry journey. That is why our pricing is always clear, and our payment methods are flexible to suit your needs.

Transparent pricing & VAT

  • All listed prices include VAT for EU customers.

  • Prices are updated regularly to reflect current exchange rates and material costs.

  • You will always be charged the price displayed at the time of your purchase.

Accepted payment methods

We offer safe and convenient payment solutions, tailored to your location:

Country
Payment methods
Sweden
Adyen checkout: Swish, Secure card payments (Visa, Mastercard, American Express), Trustly, Apple Pay, Klarna (betala senate, delbetala)
Norway
Adyen checkout: Vipps, Secure card payments (Visa, Mastercard, American Express, Union Pay), Turstly, Apple Pay, Klarna (betala senate, delbetala)
Denmark
Adyen checkout: Mobile Pay, Trustly, Secure card payments (Visa, Mastercard, American Express, Union Pay), Apple Pay, Klarna (pay later), PayPal
Netherlands
Adyen checkout: iDEAL, Trustly, Secure card payments (Visa, Mastercard, American Express, Union Pay), Apple Pay, Klarna (pay later + pay over time) , PayPal
Germany
Adyen checkout: Secure card payments (Visa, Mastercard, American Express, Union Pay), Trustly, Apple Pay, Klarna (pay later + pay over time) , PayPal
France
Adyen checkout: Apple Pay, Secure card payments (Visa, Mastercard, American Express, Union Pay, Carte Bancaires), AliPay, Klarna pay over time) , PayPal
Other countries
Adyen checkout: For customers outside our listed regions, we offer secure international payment solutions, including major credit cards, Apple Pay, PayPal and locally supported methods. All available payment options are shown during checkout.

Service and warranty

At VANBRUUN, we want your jewelry to remain as flawless as the day you received it. That is why every piece comes with lifetime care, expert guidance, and services designed to protect your investment.

Lifetime warranty

All jewelry is covered by a lifetime warranty against manufacturing defects. We also offer complimentary maintenance for life, including cleaning, polishing, rhodium plating, and prong inspections. Shipping costs apply.

Additional services

If you ever need resizing or engraving, our team is here to assist. Full details can be found on our service page.

Discover service options

VANBRUUN Garde

For everyday peace of mind, VANBRUUN Garde provides extended protection beyond the standard lifetime warranty.

Read more about Garde

Product care

Every piece of VANBRUUN jewelry deserves a little daily care. With easy routines, expert tips, and our specially developed solutions, keeping your jewelry radiant has never been simpler.

Everyday care with VANBRUUN Essence

Keep your jewelry sparkling day to day with VANBRUUN Essence, our easy-to-use cleaning solution developed to maintain brilliance at home, between professional care visits.

Read more about Essence

Size guidance

Finding the right ring size is just as important as finding the right design. With our complete size guide, complimentary ring sizer, and expert tips, we make it simple to choose the perfect fit from the start. And if adjustments are ever needed, our resizing service ensures your ring will always feel as perfect as it looks.

Size help

Stay inspired

From jewelry styling ideas to care advice and behind-the-scenes inspiration, our social channels offer daily ways to connect with the world of VANBRUUN. Follow us for timeless tips inspiration.