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Frequently Asked Questions
There are several methods to find your or your partner's ring size. Here, you can read more about choosing a ring size and methods for determining a ring size.
Our jewelry is always nickel-free and undergoes a nickel test at our suppliers before delivery.
Yes, you can order a ring without a diamond. First, choose the desired ring band, metal, and size, then proceed to the shopping cart.
If you wish to set a foreign diamond in a ring, it will incur an additional cost. If you want to set a diamond with a local jeweler, just notify us by replying to the order confirmation with the diamond measurements, and we will adapt the setting accordingly.
Yes, you can buy loose diamonds from VANBRUUN. Search for a diamond that fits your requirements in our unique diamond filter. (https://vanbruun.com/en/search-diamonds)
Yes, in most cases, we can adjust an existing design. Contact us via our chat, email (info@vanbruun.com ), or by phone: +46 33 400 60 70 to make your design possible. You can also design a completely custom ring via CAD. Request a free quote today.
On our Instagram, @vanbruun, we continuously publish different combinations of rings. Search for hashtags on Instagram, type #vanbruun, and end with the desired design. For example, #vanbruunester or #vanbruunlola. If you still cannot find the combination you want to see, please contact us, and we will return with pictures.
Yes, you can easily borrow rings to try on. Borrow your favorites to try on and compare at home. The first loan is free of charge.
An additional fee of 600 SEK is added when purchasing a ring in an extra-large size. This fee represents the cost that comes with an increase in the amount of metal used.
The difference between natural and lab grown diamonds is that lab grown diamonds are manufactured in a laboratory by humans, while natural diamonds are created by nature. Apart from the manufacturing process, the only real difference is the price. Lab grown diamonds are generally much lower in price and resale value. Nothing visually differentiates between the two; the only way to distinguish them is with a unique measuring tool. Read more about diamonds and their origins here
All round diamonds of a minimum of 0.3 carat and fancy cuts (diamonds that are not round) of a minimum of 0.5 carat come with accompanying certificates. Certificates created from January 2023 are digital. Read more about our different diamond certificates here.
We offer all diamond shapes. Need help finding the diamond shape you are looking for? Contact us for assistance from an expert.
We recommend choosing a diamond with a combination of color and clarity that suits the piece of jewelry it will be set in. For example, engagement rings should have an elegant diamond that catches the eye, while earrings can have a slightly lower color and clarity grade. The most important thing is to choose what you like, there is no right or wrong, but we always recommend our customers not to compromise on the cut as it has the most significant impact on the diamond’s appearance.
We only work with conflict-free diamonds that undergo a security process called the Kimberly process. You can read more about the origin of our diamonds here. We then purchase diamonds from all over the world, mainly from Belgium, India, and the USA.
Unfortunately, it is not possible to reserve a diamond. Our vision is not to work with a large stock but to purchase and manufacture products upon order. Therefore, the database you see is what our various suppliers present to you with the available options and prices. This means the diamonds can be sold to another supplier anytime, which is beyond our control. If the diamond you were planning to purchase is no longer available, one of our experts will contact you and present a new diamond proposal.
Like diamonds, we do not keep a stock of gemstones but pick each stone individually and uniquely for each order. Therefore, we adapt to the requirements and preferences that each customer has. Many of our gemstones come from Sri Lanka, India, and Madagascar, but they can also come from other countries. Regardless of the stone's origin, our sustainability mindset is always with us, resulting in the fact that no stone sold by us from bad or non-humanitarian conditions.
Fluorescence measures how much colored light a diamond emits under strong UV light. The most common color of fluorescence is blue, but in rare cases, green, red, orange, purple, and yellow can also occur. Please read more in our buying guide here
When referring to “eye clean,” we are talking about the diamond’s inclusions. When a diamond is eye clean, the inclusions, if any, cannot be seen with the naked eye. Therefore, they do not affect the diamond visually and can only be seen under magnification.
Cut describes how well the different parts of the diamond are polished in relation to each other and how it affects the diamond’s brilliance. A diamond with an excellent cut reflects light to the maximum.
When we talk about colorless diamonds, we are not referring to colors such as blue, green, or red but to the absence of color. These colorless diamonds are graded on a scale from D to Z. D represents completely colorless diamonds, and Z represents yellow diamonds. Other colors, such as red, green, or pink, are called fancy colors and constitute a separate part of the diamond market as they are rare.
Carat is a unit of weight used for diamonds. One carat equals 0.2 grams. Carat, therefore, does not refer to a diamond's size but rather its weight. A diamond with a higher carat weight may appear smaller than a diamond with a lower carat weight; this phenomenon depends on how the weight is distributed within the diamond.
Diamonds are graded based on a clarity scale ranging from FL (Flawless) to I3 (Including 3). Flawless means there are no inclusions visible under 10x magnification, either inside or on the surface of the diamond. Clarity I3 means several defects on the diamond are visible to the naked eye. Currently, we offer diamonds with a clarity grade ranging from FL to SI2.
The diamonds on our website come from a database where the world's largest suppliers offer their diamonds, so they are not in our inventory. This means that sometimes certain diamonds may be purchased simultaneously by another company or another customer, making that specific diamond unavailable. We always try to offer a diamond of at least the same quality for the original purchase amount. In cases where there is no comparable diamond in the same price range, we help you find one at a higher price or a diamond with different criteria.
If you set the search filter to H/SI1, Excellent cut, you will notice that diamonds are available at a lower price than our preset diamonds, even though they are graded the same. This is because the diamond market is very good at pricing based on how the diamond appears to the naked eye. In most cases, the cheapest diamonds will have visible inclusions, so they are priced lower. Our selected SI1 diamonds you get by choosing the carat weight are always 100% clean to the naked eye as we handpick them. Therefore, the price of a diamond always reveals its quality, and many parameters are not visible on the certificate.
We do not sell treated diamonds. However, we can offer treated diamonds upon request. Please contact us to purchase a treated diamond.
Our diamond inventory is updated every night.
White gold is a precious metal that is plated with rhodium. Rhodium makes white gold whiter in tone and more durable. The rhodium plating will wear off over time, resulting in a gray, not yellow, tone. We recommend our customers with white gold rings to re-plate when needed. If you want a consistently white ring, we recommend platinum.
When combining rings, it is essential that the combination feels comfortable and, for some, that the rings fit closely together. This means that the rings have the same depth. Having a variety where the rings fit closely together is, of course, a matter of taste. Contact our experts for suitable recommendations.
All of our rings are made of precious metals. They will scratch with use, regardless of the metal. Platinum gets more but minor scratches, while white gold gets larger and coarser scratches. At first, many people notice every scratch. However, with time complete ring will be scratched, making the scratches less visible. You can polish the ring to make it "like new" again.
We have chosen to only work with precious metals because they maintain a high standard that results in jewelry and rings that can be worn and appreciated for generations. Silver is a soft metal that is not suitable for setting diamonds. We recommend 950 platinum or 18K white gold if you want a white metal.
Please fill out theform to receive a free quote. We can start the journey toward your dream ring or jewelry when you approve the quote.
Our policies do not apply when purchasing a custom-designed ring.
CAD (Computer Aided Design) is a sketch created by a unique computer program. We use CAD to produce drawings of custom-designed jewelry and rings. Thanks to the program, we can have 3D- images that make it possible to get an idea of the design and final result.
Yes, we can make jewelry in 14K gold, but we strongly recommend 18K as it is more durable and a common alloy with a richer color. If you prefer a piece in 14K instead of 18K, the production price (excluding diamonds) will be reduced by approximately 10%. Please note that our terms and conditions do not apply when buying 14K since it is not part of our standard assortment.
A special order is a piece of jewelry or ring from our standard assortment with minor modifications, such as a change of metal or adjustment of claws. A custom-designed piece is uniquely designed from scratch using CAD. None of these are included in our return and exchange policy.
The most common nowadays is that the man only has a ring for both engagement and marriage. Instead of then adding a ring, one blesses the man's engagement ring during the wedding ceremony and then one often engraves the marriage date in the ring. Some men also choose to have two rings, a wedding ring and an engagement ring.
We offer free engraving on all our rings at the time of purchase. However, a charge will be made if you want to engrave your ring afterward or perhaps engrave a ring that is not from VANBRUUN when engraving a VANBRUUN ring. Engrave and read more here.
We always recommend that our customers bring their rings in for maintenance about once a year, sometimes more frequently due to the ring's design. VANBRUUN provides free claw inspections and maintenance for life; you only need to cover shipping. You can learn more about VANBRUUN SPA and our service offerings here.
If you want to upgrade your diamond, the easiest way is to contact our sales department, which will assist you further.
We place great significance on quality and therefore offer a lifetime warranty on all our jewelry for events resulting from manufacturing defects. You can learn more about our guarantee and terms here
We offer complimentary resizing according to the policy on our standard assortment. This means that within 90 days of receiving your order, you are entitled to one free resizing per ring. Therefore, you do not have to worry about ordering the wrong size. If unsure, we recommend ordering a sizing band or size rings.
In addition to an annual inspection and maintenance at VANBRUUN SPA, we recommend all our customers to take care of their pieces between service appointments.
When we receive a ring sent in for resizing, we confirm the delivery via email.
Resizing takes about 4-5 weeks. Note that platinum may take up to 6 weeks.
We do not evaluate jewelry, rings, or diamonds that do not come from VANBRUUN.
In some cases, yes. VANBRUUN buys gold and, in rare instances, diamonds graded by GIA. Contact our experts for more information.
Yes. We primarily use our website for placing orders. However, our experts are happy to help via phone if you need assistance.
Most customers plan to propose or have ordered a gift. VANBRUUN has therefore chosen to package all our orders discreetly, without logos or other details that can be associated with our brand.
We offer free shipping worldwide. However, a shipping cost will be charged if the package is not collected and returned to us.
Fill in the following form to receive information about the status of your order. We will send an email when the order is dispatched.
The delivery time depends entirely on the product type and delivery choice. All our rings and the majority of our jewelry are made to order. To produce, quality check, and deliver, an estimated delivery time of approximately 22 working days should be expected. If you wish for a quicker delivery, add Express Delivery or Deadline Service in the checkout.
Express Delivery prioritizes your order in production, which results in a shorter delivery time. Please note that events beyond our control may delay delivery. If you need your order for a specific occasion, we recommend Deadline Service. With Deadline Service, we use all available resources to deliver by your desired date. In the rare cases when we cannot deliver by the agreed-upon date, we will refund the amount paid for Deadline Service.
Deadline Service guarantees delivery for specific dates. If we cannot meet the dates specified, we will contact you within 48 hours.
This is a standard setting in our checkout process. Your delivery date will be manually corrected later.
To minimize the risk of fraud, we do not change the delivery address after an order has been placed.
Customs and duty are estimated and paid when the package arrives. The carrier will contact you with more information about this.
It happens rarely, but if unfortunate circumstances arise, we have insurance covering this event. If you do not receive your order, please contact us. We will handle it as a complaint with the courier. Note that a complaint takes about 60 days.
If you choose FedEx home delivery instead of PostNord, you can get home delivery. Contact FedEx directly to schedule your delivery. A package sent with PostNord will remain at the agent for 14 days.
The package will be sent with PostNord to your local post agent or with FedEx to your door.
When the order is sent from us, it takes approximately 1-2 days for delivery. Some countries and addresses may take longer.
This is determined by the courier. Usually, delivery is before 6:00 pm.
Yes, we only use reputable couriers for shipping. Additionally, our shipments are insured for up to 1 million SEK.
Absolutely. All sensitive payment data is encrypted using Klarna.
Read our policy here.
You can pay with Visa, Mastercard, and American Express. Select card payment and follow the instructions. The goods will be shipped as soon as your goods are ready for delivery, and only then will the payment be fully effected, and no extra charge will be charged. Whether you choose to pay via Klarna or PayPal, all of these requirements meet PCI DSS requirements. You may be bound, depending on the type of card it is, to connect it to either Mastercard Secure Code or Verified by VISA. You usually do this on your internet bank or through separate login if you have a non-bank card. You also have to fill in your CVC code as found on the back of the card or the front for American Express. All of our payment types are secure and use SSL certificates where required.
We offer invoice payment via Klarna. When paying by invoice, a credit check will be carried out. A comparison between your stated address and social security (your country’s version of this) will be made as well. If you want the package delivered to an address different from your registered address, please select another payment method.
We offer partial and installment payments via Klarna. Read the current terms and conditions at the Klarna website. Your request will result in a customary credit review.
Yes, as long as your destination country is within the EU, Norway, or a country with corporations regarding VAT. Other countries can buy tax-free but often have to pay VAT and sometimes customs duties in their destination country.
When the order is placed using a card, an amount is reserved and usually charged within a few banking days. If you pay via Klarna account, the payment is activated when we send your package.
Of course, contact us to arrange this.
Yes, currently in Sweden, Norway, Finland, Germany, and Denmark through Klarna.
To pay with your gift card, please contact us by phone or email. You can use the entire card or a specific amount.
We are proud to offer fair prices on our products. Therefore, we price-match diamonds. This means that if you, as a customer, find a diamond at a lower final price from one of our competitors, we match the price.
If you are unsatisfied with the item you received, it can be returned within 90 days, starting when you or your pick-up location receives the item. Please note that a restoration fee will be charged if the ring or jewelry is engraved. Each customer has the right to return one product free of charge.
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Please ensure that the item you return is in new condition, including all packaging parts, receipt holders/ bags, and more. In addition, the item you return should be well-packaged in the box (or an equivalent protective box) in which you received your delivery.
After receiving your return, please allow us two weeks to process it.
Returns sent after the allotted 90 days, and returns that are improperly packaged or whose contents are not original are not eligible for a refund.
Custom orders cannot be returned. A finished piece and its accompanying diamond do not qualify as a custom order, only rings that we do not usually provide where you modify measurements, metal, or create an entirely new ring.
Absolutely. If you have previously purchased a diamond from us but wish to upgrade to a diamond worth at least double the value, we will take the old diamond and refund 100% of the purchase price. This applies to natural and lab-grown diamonds with accompanying certificates from GIA or IGI. If you choose a new diamond that does not correspond to twice the value of the old diamond, we can still repurchase it. Please check with us to determine the value, as it varies. We can remake almost any ring to fit the new diamond.
Yes, in most cases, we refund approximately 40-80% for diamonds larger than 0.5 carats. It depends on the diamond’s specifications and the current world prices for diamonds. Contact us, and we will tell you more.
We are sorry to hear this. To do this, we ask you to contact us via phone or email.
Just like the greatest love stories, our products are created with the ambition to be loved and last a lifetime. With design, craftsmanship and materials in mind, we place great emphasis on quality. That is why we offer a lifetime warranty on all our jewelry, for events that occur due to manufacturing defects.
According to the Consumer Purchase Act, you always have a 2-year right of complaint on all our products. In the event of a complaint, we ask that you make a report within a reasonable time to ensure smooth handling.
When you fill in the form to claim an item, a return slip is sent to your email, print this out.
Package the product securely in any packaging of your choice and tape the return label to the package.
Submit to the nearest Postnord representative and save the receipt that proves the submission.
When we have received your package, our experts will notify you that the package has arrived safely, and then carefully review your complaint. A decision will then be made based on the review and communicated via email to you.
We prioritize trying to fix any mistakes first. If this is not possible, we will of course replace you with a new product.
VANBRUUN is growing at an incredible rate and constantly looking for new talent. On our career page you can apply for an internship, see which positions we want to fill, and submit a spontaneous application.
We do not have a traditional store but have chosen to focus on exclusive showrooms. The choice reflects the fact that we want to give each customer maximum attention and service. We have a showroom in Stockholm, a showroom in Oslo, and ongoing events at Hotel Pigalle in Gothenburg and Copenhagen. Do you want to book a consultation or discover our range? Read more here.
Yes, all appointments in the showroom must be booked. Please book here.
Our headquarters are located in Borås, Sweden.
No, none of the jewelry or stones in our showroom are real. All jewelry is mockups, meaning replicas of our designs. This creates a safe environment for our employees and visiting customers.
We are happy to help you place an order. Contact us by phone at: +46 33 400 60 70 or book an appointment in our showrooms hereand we will assist you with your order.
Quality and craftsmanship are two of the main ingredients in the essence that is VANBRUUN. Therefore, we produce most of our jewelry in the historical jewelry quarter of Birmingham, where there is knowledge that contributes to a unique and sustainable product. Read more about the manufacturing process here.
We strive to work with suppliers who work under sustainable conditions. Therefore, our leading supplier and partner carefully take advantage of the gold our earth has created. For example, gold is removed when making jewelry and rings, resulting in dust. To take advantage of this so-called “gold dust,” our supplier uses a highly sophisticated system that, thanks to technology, reduces possible waste of gold and recycles the gold that has been removed.
Although all gold in our production meets a high standard, we offer and encourage customers to choose Fairtrade gold. Fairtrade gold means that human conditions are more extensively controlled for better living conditions. Read more about Fairtrade gold.
For PR and press inquiries, please contact us at info@vanbruun.com, and mark the email as “press.” In addition, if you wish to borrow mockups for events, photo shoots, filming, or similar, please send an email with information and what is requested to be borrowed to: info@vanbruun.com and mark this as “press loan.”
All feedback and response to our products and operations are valuable. We, therefore, appreciate it especially if you contact us at: info@vanbruun.com or leave a review on our Trustpilot. https://www.trustpilot.com/review/www.vanbruun.com
If you cannot find the information you are looking for in our FAQ, you are welcome to contact Our experts. We are available between 8.00 am - 10.00 pm - Sunday to Thursday, and 8.00 am - 9.00 pm (GMT+1)- Friday and Saturday via chat and phone. Start a live chat by typing your question or concern in the chat box in the website's lower right corner. Call us at +46 33 400 60 70 or email info@vanbruun.com